:root {
  --callindo-red-primary: #D44444;
  --callindo-white: #FFFFFF;
  --callindo-off-white: #F7F9FC;
  --callindo-light-gray: #E5E7EB;
  --callindo-medium-gray: #98A2B3;
  --callindo-navy: #0F172A;
  --callindo-blue-primary: #2563EB;
  --callindo-blue-soft: #60A5FA;
  --callindo-cyan-accent: #22D3EE;
  --success: #16A34A;
  --warning: #F59E0B;
  --danger: #D44444;
  --shadow: 0 18px 45px rgba(15, 23, 42, 0.08);
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  background: var(--callindo-off-white);
  color: var(--callindo-navy);
  font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  font-size: 14px;
  line-height: 1.5;
}

button,
select,
input {
  font: inherit;
}

.app-header {
  position: sticky;
  top: 0;
  z-index: 20;
  display: grid;
  gap: 14px;
  padding: 14px 28px 16px;
  background: rgba(255, 255, 255, 0.96);
  border-bottom: 1px solid var(--callindo-light-gray);
  backdrop-filter: blur(12px);
}

.brand-lockup {
  display: flex;
  align-items: center;
  gap: 16px;
  min-width: 240px;
}

.brand-logo {
  width: 118px;
  height: auto;
  display: block;
}

.product-name {
  font-size: 21px;
  font-weight: 800;
  letter-spacing: 0;
}

.product-subtitle {
  color: var(--callindo-medium-gray);
  font-size: 12px;
  font-weight: 600;
}

.filter-bar {
  display: grid;
  grid-template-columns: minmax(220px, 1.3fr) repeat(5, minmax(118px, 1fr)) auto;
  gap: 10px;
  align-items: end;
}

.filter-control {
  display: grid;
  gap: 5px;
}

.filter-control span {
  color: var(--callindo-medium-gray);
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
}

.filter-control select {
  width: 100%;
  min-height: 38px;
  padding: 7px 10px;
  color: var(--callindo-navy);
  background: var(--callindo-white);
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
}

.filter-control-primary select {
  border-color: rgba(212, 68, 68, 0.35);
  box-shadow: 0 0 0 3px rgba(212, 68, 68, 0.08);
}

.reset-link,
.toggle-link {
  color: var(--callindo-blue-primary);
  font-weight: 700;
  text-decoration: none;
}

.reset-link {
  padding: 9px 2px;
}

.page-shell {
  max-width: 1440px;
  margin: 0 auto;
  padding: 26px 28px 32px;
}

.page-heading {
  display: flex;
  justify-content: space-between;
  gap: 20px;
  align-items: flex-start;
  margin-bottom: 14px;
}

.eyebrow {
  margin: 0 0 2px;
  color: var(--callindo-red-primary);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

h1,
h2 {
  margin: 0;
  letter-spacing: 0;
}

h1 {
  font-size: 32px;
  line-height: 1.1;
}

h2 {
  font-size: 20px;
}

.date-range,
.panel-meta {
  color: var(--callindo-medium-gray);
  font-size: 12px;
  font-weight: 600;
}

.export-actions {
  display: flex;
  gap: 8px;
}

.export-actions form,
.call-badges form {
  margin: 0;
}

.icon-button {
  display: inline-grid;
  place-items: center;
  min-width: 54px;
  min-height: 38px;
  color: var(--callindo-navy);
  background: var(--callindo-white);
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
  font-weight: 800;
  cursor: pointer;
}

.icon-button:disabled {
  opacity: 0.7;
  cursor: wait;
}

.button-link {
  text-decoration: none;
}

.active-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: 0 0 18px;
}

.filter-chip {
  display: inline-flex;
  gap: 6px;
  align-items: center;
  padding: 6px 9px;
  background: var(--callindo-white);
  border: 1px solid var(--callindo-light-gray);
  border-radius: 999px;
  color: var(--callindo-medium-gray);
  font-size: 12px;
}

.filter-chip strong {
  color: var(--callindo-navy);
}

.kpi-strip {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 14px;
  margin-bottom: 14px;
}

.kpi-card,
.panel {
  background: var(--callindo-white);
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
  box-shadow: var(--shadow);
}

.kpi-card {
  min-height: 128px;
  padding: 18px;
}

.kpi-label {
  color: var(--callindo-medium-gray);
  font-weight: 800;
  text-transform: uppercase;
  font-size: 12px;
}

.kpi-value {
  margin: 9px 0 5px;
  font-size: 32px;
  line-height: 1;
  font-weight: 850;
  font-variant-numeric: tabular-nums;
}

.delta {
  font-size: 12px;
  font-weight: 800;
  font-variant-numeric: tabular-nums;
}

.delta-up {
  color: var(--success);
}

.delta-down {
  color: var(--danger);
}

.delta-flat {
  color: var(--callindo-medium-gray);
}

.panel {
  padding: 18px;
  min-width: 0;
}

.panel-wide {
  margin-bottom: 14px;
}

.panel-heading-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 14px;
  margin-bottom: 12px;
}

.dashboard-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
  margin-bottom: 14px;
}

.chart {
  width: 100%;
}

.chart-large {
  min-height: 360px;
}

.chart-medium {
  min-height: 310px;
}

.chart-unavailable {
  display: grid;
  place-items: center;
  min-height: 220px;
  color: var(--callindo-medium-gray);
  border: 1px dashed var(--callindo-light-gray);
  border-radius: 8px;
}

.table-wrap {
  overflow-x: auto;
}

.table-link {
  color: var(--callindo-blue-primary);
  font-weight: 800;
  text-decoration: none;
}

.data-table {
  width: 100%;
  border-collapse: collapse;
  font-variant-numeric: tabular-nums;
}

.data-table th,
.data-table td {
  padding: 10px 8px;
  text-align: left;
  border-bottom: 1px solid var(--callindo-light-gray);
  white-space: nowrap;
}

.data-table th {
  color: var(--callindo-medium-gray);
  font-size: 11px;
  font-weight: 800;
  text-transform: uppercase;
}

.data-table tr.clickable-row {
  cursor: pointer;
}

.data-table tr.clickable-row:hover td {
  background: #F8FAFC;
}

.score-pill {
  display: inline-flex;
  min-width: 52px;
  justify-content: center;
  padding: 4px 8px;
  border-radius: 999px;
  font-weight: 850;
}

.score-high {
  color: #166534;
  background: #DCFCE7;
}

.score-mid {
  color: #92400E;
  background: #FEF3C7;
}

.score-low {
  color: #991B1B;
  background: #FEE2E2;
}

.recommendation-list {
  display: grid;
  gap: 8px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.recommendation-list li {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 16px;
  align-items: start;
  padding: 11px 0;
  border-bottom: 1px solid var(--callindo-light-gray);
}

.recommendation-list strong {
  color: var(--callindo-red-primary);
  font-variant-numeric: tabular-nums;
}

.finding-list {
  display: grid;
  gap: 10px;
}

.finding {
  padding: 12px 14px;
  border: 1px solid var(--callindo-light-gray);
  border-left-width: 5px;
  border-radius: 8px;
  background: var(--callindo-off-white);
}

.finding strong {
  display: block;
  margin-bottom: 4px;
}

.finding p {
  margin: 0 0 6px;
}

.finding span {
  color: var(--callindo-medium-gray);
  font-size: 12px;
  font-weight: 800;
}

.finding-info {
  border-left-color: var(--callindo-blue-primary);
}

.finding-warning {
  border-left-color: var(--warning);
}

.finding-critical {
  border-left-color: var(--danger);
}

.risk-summary {
  display: inline-flex;
  align-items: center;
  min-height: 32px;
  padding: 5px 10px;
  color: #166534;
  background: #DCFCE7;
  border: 1px solid #BBF7D0;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 850;
}

.risk-list {
  display: grid;
  gap: 10px;
}

.risk-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 16px;
  align-items: center;
  padding: 12px 14px;
  background: #F8FAFC;
  border: 1px solid var(--callindo-light-gray);
  border-left: 5px solid #16A34A;
  border-radius: 8px;
}

.risk-row.risk-critical {
  background: #FFF1F1;
  border-left-color: var(--danger);
}

.risk-row.risk-watch {
  background: #FFFBEB;
  border-left-color: var(--warning);
}

.risk-row strong {
  display: block;
}

.risk-row span {
  color: var(--callindo-medium-gray);
  font-size: 12px;
  font-weight: 800;
}

.risk-score {
  display: grid;
  justify-items: end;
  gap: 2px;
  font-variant-numeric: tabular-nums;
}

.risk-score strong {
  font-size: 26px;
  line-height: 1;
}

.risk-call-table td {
  vertical-align: middle;
}

.risk-badge {
  display: inline-flex;
  align-items: center;
  min-height: 26px;
  padding: 4px 9px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
}

.risk-badge.risk-critical {
  color: #991B1B;
  background: #FEE2E2;
}

.risk-badge.risk-watch {
  color: #92400E;
  background: #FEF3C7;
}

.risk-badge.risk-healthy {
  color: #166534;
  background: #DCFCE7;
}

.agent-hero {
  display: grid;
  grid-template-columns: auto minmax(320px, 1fr) auto 130px auto;
  gap: 18px;
  align-items: center;
  margin-bottom: 16px;
  padding: 18px;
  background: var(--callindo-white);
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
  box-shadow: var(--shadow);
}

.agent-avatar {
  display: grid;
  place-items: center;
  width: 64px;
  height: 64px;
  color: var(--callindo-white);
  background: var(--callindo-red-primary);
  border-radius: 50%;
  font-size: 26px;
  font-weight: 850;
}

.agent-title {
  min-width: 0;
}

.agent-switcher {
  margin: 0;
}

.agent-switcher label {
  display: grid;
  gap: 6px;
}

.agent-switcher span {
  color: var(--callindo-medium-gray);
  font-size: 11px;
  font-weight: 850;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.agent-switcher select {
  width: min(480px, 100%);
  min-height: 50px;
  padding: 8px 42px 8px 14px;
  color: var(--callindo-navy);
  appearance: none;
  -webkit-appearance: none;
  background:
    linear-gradient(45deg, transparent 50%, var(--callindo-medium-gray) 50%) calc(100% - 18px) 21px / 7px 7px no-repeat,
    linear-gradient(135deg, var(--callindo-medium-gray) 50%, transparent 50%) calc(100% - 13px) 21px / 7px 7px no-repeat,
    var(--callindo-white);
  border: 1px solid rgba(212, 68, 68, 0.28);
  border-radius: 8px;
  box-shadow: 0 0 0 3px rgba(212, 68, 68, 0.06);
  font-size: 26px;
  font-weight: 850;
  line-height: 1.1;
}

.agent-score-card {
  display: grid;
  justify-items: end;
  gap: 2px;
  font-variant-numeric: tabular-nums;
}

.agent-score-card span {
  color: var(--callindo-medium-gray);
  font-size: 11px;
  font-weight: 800;
  text-transform: uppercase;
}

.agent-score-card strong {
  font-size: 32px;
  line-height: 1;
}

.sparkline {
  width: 130px;
  height: 54px;
  padding: 6px;
  background: var(--callindo-off-white);
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
}

.insight-list {
  display: grid;
  gap: 9px;
  margin: 14px 0 0;
  padding: 0;
  list-style: none;
}

.insight-list li {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 14px;
  padding: 10px 0;
  border-bottom: 1px solid var(--callindo-light-gray);
}

.insight-list strong {
  color: var(--callindo-red-primary);
  font-variant-numeric: tabular-nums;
}

.coaching-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
}

.coaching-card {
  position: relative;
  min-height: 150px;
  padding: 16px;
  background: var(--callindo-off-white);
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
}

.coaching-rank {
  display: grid;
  place-items: center;
  width: 28px;
  height: 28px;
  color: var(--callindo-white);
  background: var(--callindo-navy);
  border-radius: 50%;
  font-weight: 850;
}

.coaching-card p {
  margin: 12px 0;
  font-weight: 700;
}

.coaching-card small,
.call-card-meta {
  color: var(--callindo-medium-gray);
  font-size: 12px;
  font-weight: 700;
}

.call-card-text {
  max-height: 130px;
  overflow: hidden;
  color: var(--callindo-navy);
}

.call-hero {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  align-items: flex-start;
  margin-bottom: 16px;
  padding: 18px;
  background: var(--callindo-white);
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
  box-shadow: var(--shadow);
}

.call-badges {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  align-content: flex-start;
  align-items: center;
  gap: 8px;
}

.call-badges span:not(.score-pill) {
  padding: 6px 10px;
  background: var(--callindo-off-white);
  border: 1px solid var(--callindo-light-gray);
  border-radius: 999px;
  font-size: 12px;
  font-weight: 800;
}

.call-detail-hero {
  align-items: flex-start;
}

.call-title-block {
  min-width: 0;
}

.call-title-block h1 {
  max-width: 920px;
  overflow-wrap: anywhere;
}

.call-id-line {
  margin: 8px 0 10px;
  color: var(--callindo-medium-gray);
  font-size: 12px;
  font-weight: 750;
  overflow-wrap: anywhere;
}

.call-metric-strip {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 14px;
  margin-bottom: 14px;
}

.call-metric-card {
  display: grid;
  gap: 4px;
  min-height: 104px;
  padding: 16px;
  background: var(--callindo-white);
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
  box-shadow: var(--shadow);
}

.call-metric-card span,
.call-diagnostic-grid span {
  color: var(--callindo-medium-gray);
  font-size: 11px;
  font-weight: 850;
  text-transform: uppercase;
}

.call-metric-card strong {
  font-size: 30px;
  line-height: 1;
  font-weight: 850;
  font-variant-numeric: tabular-nums;
}

.call-metric-card small {
  color: var(--callindo-medium-gray);
  font-size: 12px;
  font-weight: 700;
}

/* Call Monitoring detail has mixed-length values, so the data-heavy cards get
   more room than short agent and duration values. */
.call-monitoring-detail-page .call-monitoring-detail-heading {
  gap: 24px;
  margin-bottom: 28px;
}

.call-monitoring-detail-heading > div:first-child {
  min-width: 0;
}

.call-monitoring-detail-heading .date-range {
  margin: 10px 0 0;
  overflow-wrap: anywhere;
}

.call-monitoring-detail-heading .export-actions {
  flex: 0 0 auto;
}

.call-monitoring-detail-heading .icon-button {
  display: inline-flex;
  gap: 8px;
  min-height: 42px;
  padding: 0 14px;
  white-space: nowrap;
}

.recording-download-button {
  color: #FFFFFF;
  background: var(--callindo-navy);
  border-color: var(--callindo-navy);
}

.recording-download-button:hover {
  background: #202A44;
}

.button-subtle {
  color: var(--callindo-navy);
  background: #FFFFFF;
  border-color: var(--callindo-light-gray);
}

.button-subtle:hover {
  background: var(--callindo-off-white);
}

.analysis-report-button,
.analysis-primary-button {
  color: #FFFFFF;
  background: #16825D;
  border-color: #16825D;
}

.analysis-report-button:hover,
.analysis-primary-button:hover {
  color: #FFFFFF;
  background: #106B4C;
}

.analysis-action-menu {
  position: relative;
}

.analysis-action-menu > summary {
  list-style: none;
  user-select: none;
}

.analysis-action-menu > summary::-webkit-details-marker {
  display: none;
}

.analysis-action-popover {
  position: absolute;
  z-index: 30;
  top: calc(100% + 10px);
  right: 0;
  width: min(440px, calc(100vw - 32px));
  padding: 18px;
  background: #FFFFFF;
  border: 1px solid var(--callindo-light-gray);
  border-radius: 14px;
  box-shadow: 0 20px 45px rgba(15, 23, 42, 0.18);
}

.analysis-action-heading,
.analysis-action-heading > div {
  display: flex;
  gap: 10px;
}

.analysis-action-heading {
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 14px;
}

.analysis-action-heading > div {
  flex-direction: column;
  gap: 3px;
}

.analysis-action-heading span:not(.type-badge) {
  color: var(--callindo-medium-gray);
  font-size: 12px;
  font-weight: 700;
}

.analysis-action-popover form {
  display: grid;
  gap: 12px;
}

.analysis-action-popover .sort-control,
.analysis-action-popover select,
.analysis-action-popover button {
  width: 100%;
}

.analysis-action-message {
  margin: 12px 0 0;
}

.call-monitoring-detail-page .call-metric-strip {
  grid-template-columns:
    minmax(0, 1fr)
    minmax(0, 1.6fr)
    minmax(0, 1fr)
    minmax(0, 1.25fr);
}

.call-monitoring-detail-page .call-metric-card {
  min-width: 0;
  min-height: 136px;
  align-content: space-between;
  overflow: hidden;
}

.call-monitoring-detail-page .call-metric-card strong {
  max-width: 100%;
  font-size: clamp(22px, 2vw, 30px);
  line-height: 1.08;
  overflow-wrap: anywhere;
}

.call-monitoring-detail-page .call-metric-card-destination strong {
  font-size: clamp(18px, 1.55vw, 24px);
  letter-spacing: -0.02em;
}

.call-monitoring-detail-page .call-metric-card-disposition strong {
  font-size: clamp(18px, 2vw, 30px);
  white-space: nowrap;
}

.call-monitoring-detail-page .call-metric-card small {
  overflow-wrap: anywhere;
}

@media (max-width: 1180px) {
  .call-monitoring-detail-page .call-metric-strip {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .call-monitoring-detail-page .call-metric-card {
    grid-column: auto;
  }
}

@media (max-width: 760px) {
  .call-monitoring-detail-heading .export-actions {
    width: 100%;
    flex-wrap: wrap;
  }

  .call-monitoring-detail-heading .recording-download-button {
    flex: 1 1 auto;
  }

  .call-detail-actions > a,
  .call-detail-actions > details,
  .analysis-action-menu > summary {
    flex: 1 1 auto;
  }

  .analysis-action-popover {
    position: fixed;
    top: 50%;
    right: 16px;
    left: 16px;
    width: auto;
    transform: translateY(-50%);
  }

  .call-monitoring-detail-page .call-metric-strip {
    grid-template-columns: 1fr;
  }

  .call-monitoring-detail-page .call-metric-card,
  .call-monitoring-detail-page .call-metric-card-disposition {
    grid-column: auto;
    min-height: 116px;
  }

  .call-monitoring-detail-page .call-metric-card strong,
  .call-monitoring-detail-page .call-metric-card-destination strong {
    font-size: 24px;
  }
}

.metric-high {
  color: var(--success);
}

.metric-mid {
  color: var(--warning);
}

.metric-low {
  color: var(--danger);
}

.call-analysis-grid {
  align-items: stretch;
}

.call-chart-panel {
  display: grid;
  align-content: start;
}

.call-kpi-chart {
  min-height: 310px;
}

.kpi-breakdown-compact {
  margin-top: 10px;
  padding-top: 12px;
  border-top: 1px solid var(--callindo-light-gray);
}

.call-diagnostic-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
  margin-top: 16px;
}

.call-diagnostic-grid div {
  min-width: 0;
  padding: 12px;
  background: var(--callindo-off-white);
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
}

.call-diagnostic-grid strong {
  display: block;
  margin-top: 4px;
  overflow-wrap: anywhere;
}

.call-quality-block {
  margin-top: 16px;
  padding-top: 14px;
  border-top: 1px solid var(--callindo-light-gray);
}

.call-quality-block h3 {
  margin: 0 0 10px;
  font-size: 14px;
}

.speaker-share-list {
  display: grid;
  gap: 14px;
}

.speaker-share-row {
  display: grid;
  grid-template-columns: minmax(110px, 0.7fr) minmax(140px, 1.6fr) 52px;
  gap: 12px;
  align-items: center;
}

.speaker-share-row strong,
.speaker-share-row span,
.speaker-share-row em {
  display: block;
}

.speaker-share-row span,
.speaker-share-row em {
  color: var(--callindo-medium-gray);
  font-size: 12px;
  font-style: normal;
  font-weight: 750;
}

.speaker-share-track {
  height: 12px;
  overflow: hidden;
  background: #EDF2F7;
  border-radius: 999px;
}

.speaker-share-track span {
  width: 0;
  height: 100%;
  background: linear-gradient(90deg, var(--callindo-red-primary), var(--callindo-blue-primary));
  border-radius: inherit;
}

.call-meta-grid-dense {
  margin-top: 18px;
}

.kpi-breakdown {
  display: grid;
  gap: 11px;
}

.kpi-row {
  display: grid;
  grid-template-columns: minmax(120px, 1fr) 36px minmax(120px, 1.5fr);
  gap: 10px;
  align-items: center;
}

.kpi-row span {
  font-weight: 750;
}

.kpi-row strong {
  font-variant-numeric: tabular-nums;
}

.kpi-row meter {
  width: 100%;
  height: 12px;
}

.summary-text {
  margin-top: 8px;
  font-size: 16px;
  font-weight: 650;
}

.call-meta-grid {
  display: grid;
  gap: 9px;
  margin: 14px 0 0;
}

.call-meta-grid div {
  display: grid;
  grid-template-columns: 90px minmax(0, 1fr);
  gap: 12px;
}

.call-meta-grid dt {
  color: var(--callindo-medium-gray);
  font-size: 11px;
  font-weight: 800;
  text-transform: uppercase;
}

.call-meta-grid dd {
  min-width: 0;
  margin: 0;
  overflow-wrap: anywhere;
}

.data-flag-list {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.data-flag-chip {
  display: inline-flex;
  align-items: center;
  min-height: 26px;
  padding: 4px 8px;
  color: #475467;
  background: #F2F4F7;
  border: 1px solid #E4E7EC;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 800;
}

.transcript-search {
  display: flex;
  gap: 8px;
  align-items: center;
  color: var(--callindo-medium-gray);
  font-size: 12px;
  font-weight: 800;
  text-transform: uppercase;
}

.transcript-search input {
  min-height: 34px;
  padding: 7px 10px;
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
}

.transcript-viewer {
  display: grid;
  gap: 10px;
  max-height: 680px;
  overflow: auto;
  padding-right: 4px;
}

.turn {
  width: min(82%, 920px);
  padding: 12px 14px;
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
}

.turn strong {
  display: block;
  margin-bottom: 4px;
  font-size: 11px;
  text-transform: uppercase;
}

.turn p {
  margin: 0;
}

.turn-agent,
.turn-cs {
  justify-self: start;
  background: #FFF7F7;
  border-color: rgba(212, 68, 68, 0.25);
}

.turn-client {
  justify-self: end;
  background: #F5FAFF;
  border-color: rgba(37, 99, 235, 0.25);
}

.turn-unknown,
.turn-transcript {
  width: 100%;
  background: var(--callindo-off-white);
}

.three-column-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
  margin-bottom: 14px;
}

.empty-state {
  display: grid;
  gap: 3px;
  place-items: center;
  min-height: 180px;
  color: var(--callindo-medium-gray);
  text-align: center;
  border: 1px dashed var(--callindo-light-gray);
  border-radius: 8px;
}

.empty-state strong {
  color: var(--callindo-navy);
}

.skeleton-block {
  min-height: 160px;
  border-radius: 8px;
  background: linear-gradient(90deg, #EEF2F7 0%, #F7F9FC 45%, #EEF2F7 100%);
  background-size: 220% 100%;
  animation: skeleton-shimmer 1.4s ease-in-out infinite;
}

@keyframes skeleton-shimmer {
  0% {
    background-position: 100% 0;
  }
  100% {
    background-position: -100% 0;
  }
}

.app-footer {
  padding: 22px 28px 30px;
  color: var(--callindo-medium-gray);
  text-align: center;
  font-size: 12px;
  font-weight: 700;
}

.app-version-badge {
  position: fixed;
  right: 10px;
  bottom: 8px;
  z-index: 60;
  padding: 3px 7px;
  color: #667085;
  background: rgba(255, 255, 255, 0.84);
  border: 1px solid rgba(226, 232, 240, 0.9);
  border-radius: 8px;
  box-shadow: 0 8px 18px rgba(23, 32, 51, 0.08);
  font-size: 11px;
  font-weight: 800;
  line-height: 1.3;
}

@media (max-width: 1100px) {
  .filter-bar {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .kpi-strip,
  .dashboard-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .call-metric-strip {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}

@media (max-width: 760px) {
  .app-header,
  .page-shell {
    padding-left: 16px;
    padding-right: 16px;
  }

  .filter-bar,
  .kpi-strip,
  .call-metric-strip,
  .dashboard-grid {
    grid-template-columns: 1fr;
  }

  .page-heading {
    display: grid;
  }

  .agent-hero,
  .call-hero,
  .coaching-grid,
  .three-column-grid {
    grid-template-columns: 1fr;
    display: grid;
  }

  .agent-score-card {
    justify-items: start;
  }

  .call-diagnostic-grid,
  .speaker-share-row {
    grid-template-columns: 1fr;
  }
}

@media print {
  .filter-bar,
  .export-actions,
  .toggle-link {
    display: none;
  }

  .app-header {
    position: static;
  }

  body,
  .page-shell {
    background: white;
  }

  .panel,
  .kpi-card {
    box-shadow: none;
  }
}

/* Callindo 360° application shell */
.sidebar-brand {
  position: relative;
  min-height: 112px;
  padding-bottom: 22px;
  text-decoration: none;
}

.sidebar-product {
  position: static;
  margin-top: 0;
  color: #FDA4AF;
  font-size: 15px;
  font-weight: 900;
  letter-spacing: -0.04em;
}

.sidebar-nav {
  gap: 4px;
  min-height: 0;
  padding-right: 3px;
  overflow-y: auto;
  scrollbar-width: thin;
  scrollbar-color: rgba(255, 255, 255, 0.2) transparent;
}

.sidebar-section-label {
  margin: 12px 10px 4px;
  color: #64748B;
  font-size: 9px;
  font-weight: 900;
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.sidebar-nav > .sidebar-section-label:first-child {
  margin-top: 0;
}

.sidebar-nav > .sidebar-section-label:not(:first-child) {
  margin-top: 10px;
  padding-top: 10px;
  border-top: 1px solid rgba(148, 163, 184, 0.16);
}

.sidebar-module-link {
  position: relative;
}

.sidebar-aiqc-home.is-parent-active {
  color: #FFFFFF;
  background: rgba(255, 255, 255, 0.07);
}

.sidebar-sub-link {
  min-height: 36px;
  margin-left: 13px;
  padding-left: 7px;
}

.app-sidebar .sidebar-link.sidebar-sub-link {
  min-height: 34px;
}

.sidebar-sub-link .sidebar-icon {
  width: 25px;
  height: 25px;
  font-size: 10px;
}

.portal-hero {
  position: relative;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 30px;
  align-items: center;
  min-height: 230px;
  margin-bottom: 28px;
  padding: clamp(28px, 4vw, 54px);
  overflow: hidden;
  color: #FFFFFF;
  background:
    radial-gradient(circle at 86% 10%, rgba(251, 113, 133, 0.42), transparent 27%),
    linear-gradient(135deg, #151B2D 0%, #252D49 54%, #7F3340 100%);
  border-radius: 20px;
  box-shadow: 0 26px 60px rgba(21, 27, 45, 0.2);
}

.portal-hero::after {
  position: absolute;
  right: -80px;
  bottom: -150px;
  width: 360px;
  height: 360px;
  content: "";
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: 50%;
}

.portal-hero .eyebrow {
  color: #FDA4AF;
}

.portal-hero h1 {
  margin: 7px 0 12px;
  font-size: clamp(34px, 5vw, 62px);
  letter-spacing: -0.045em;
}

.portal-hero p:last-child {
  max-width: 700px;
  margin: 0;
  color: #DCE4F2;
  font-size: 16px;
  font-weight: 600;
}

.portal-hero-mark {
  position: relative;
  z-index: 1;
  display: grid;
  justify-items: end;
  min-width: 170px;
}

.portal-hero-mark span {
  color: #FFFFFF;
  font-size: 68px;
  font-weight: 900;
  line-height: 0.9;
  letter-spacing: -0.08em;
}

.portal-hero-mark small {
  margin-top: 10px;
  color: #FDA4AF;
  font-size: 13px;
  font-weight: 900;
  letter-spacing: 0.18em;
  text-transform: uppercase;
}

.portal-heading-row {
  display: flex;
  justify-content: space-between;
  gap: 20px;
  align-items: end;
  margin-bottom: 14px;
}

.portal-user-pill {
  max-width: 340px;
  padding: 7px 11px;
  overflow: hidden;
  color: #475467;
  background: #FFFFFF;
  border: 1px solid #E4E7EC;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.portal-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 18px;
}

.portal-card {
  --portal-accent: #D44444;
  display: grid;
  grid-template-rows: auto 1fr auto;
  gap: 24px;
  min-height: 245px;
  padding: 22px;
  background: #FFFFFF;
  border: 1px solid #E4E7EC;
  border-top: 4px solid var(--portal-accent);
  border-radius: 15px;
  box-shadow: 0 18px 48px rgba(23, 32, 51, 0.08);
  transition: transform 160ms ease, box-shadow 160ms ease;
}

.portal-card:hover {
  transform: translateY(-3px);
  box-shadow: 0 22px 54px rgba(23, 32, 51, 0.14);
}

.portal-card-inbox { --portal-accent: #7C3AED; }
.portal-card-call-center { --portal-accent: #D44444; }
.portal-card-aiqc { --portal-accent: #2563EB; }
.portal-card-helpdesk { --portal-accent: #0F9F75; }
.portal-card-sales-crm { --portal-accent: #D97706; }
.portal-card-admin { --portal-accent: #475467; }

.portal-card-topline {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: start;
}

.portal-card-icon {
  display: grid;
  place-items: center;
  width: 52px;
  height: 52px;
  color: var(--portal-accent);
  background: color-mix(in srgb, var(--portal-accent) 10%, white);
  border-radius: 14px;
}

.portal-card-icon svg {
  width: 27px;
  height: 27px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.portal-card h2 {
  margin-bottom: 7px;
  font-size: 23px;
}

.portal-card p {
  margin: 0;
  color: #667085;
  font-weight: 620;
}

.portal-card-link {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: center;
  color: var(--portal-accent);
  font-weight: 900;
  text-decoration: none;
}

.portal-card-link span {
  font-size: 18px;
}

.status-summary {
  display: flex;
  justify-content: space-between;
  gap: 20px;
  align-items: center;
  padding: 22px;
  background: #FFFFFF;
  border: 1px solid #E4E7EC;
  border-radius: 12px;
  box-shadow: var(--shadow);
}

.status-overall,
.status-label {
  padding: 6px 10px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
}

.status-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}

.status-card {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 14px;
  align-items: center;
  min-height: 94px;
  padding: 18px;
  background: #FFFFFF;
  border: 1px solid #E4E7EC;
  border-radius: 12px;
  box-shadow: var(--shadow);
}

.status-card h2 {
  font-size: 17px;
}

.status-card p {
  margin: 3px 0 0;
  color: #667085;
  font-size: 12px;
  font-weight: 650;
}

.status-dot {
  width: 11px;
  height: 11px;
  border-radius: 50%;
  box-shadow: 0 0 0 5px color-mix(in srgb, currentColor 12%, transparent);
}

.status-online { color: #15803D; background-color: #DCFCE7; }
.status-degraded { color: #B45309; background-color: #FEF3C7; }
.status-offline { color: #B42318; background-color: #FEE4E2; }

@media (max-width: 1100px) {
  .portal-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 820px) {
  .sidebar-product {
    display: none;
  }

  .sidebar-nav {
    display: flex;
    justify-content: flex-start;
    overflow-x: auto;
    overflow-y: hidden;
  }

  .sidebar-section-label,
  .sidebar-aiqc-label,
  .sidebar-sub-link {
    display: none;
  }

}

@media (max-width: 680px) {
  .portal-hero {
    grid-template-columns: 1fr;
    min-height: 0;
  }

  .portal-hero-mark {
    display: none;
  }

  .portal-heading-row,
  .status-summary {
    align-items: stretch;
    flex-direction: column;
  }

  .portal-grid,
  .status-grid {
    grid-template-columns: 1fr;
  }

  .portal-card {
    min-height: 220px;
  }
}

/* AIQC reporting redesign */
:root {
  --surface: #FFFFFF;
  --surface-muted: #F4F7FB;
  --surface-raised: #FFFFFF;
  --line: #E2E8F0;
  --ink: #172033;
  --muted: #667085;
  --soft-blue: #ECF5FF;
  --soft-red: #FFF1F1;
  --violet: #6D5BD0;
  --teal: #0EA5A3;
  --amber: #D97706;
  --green: #15803D;
  --red: #D44444;
  --card-shadow: 0 18px 48px rgba(23, 32, 51, 0.09);
}

.app-body {
  min-height: 100vh;
  background:
    linear-gradient(180deg, rgba(236, 245, 255, 0.85) 0, rgba(247, 249, 252, 0) 260px),
    var(--surface-muted);
}

.app-sidebar {
  position: fixed;
  inset: 0 auto 0 0;
  z-index: 40;
  display: grid;
  grid-template-rows: auto auto 1fr auto;
  width: 184px;
  padding: 18px 12px;
  background: #151B2D;
  color: #FFFFFF;
  box-shadow: 18px 0 45px rgba(15, 23, 42, 0.16);
}

.sidebar-brand {
  display: grid;
  align-items: center;
  justify-items: center;
  min-height: 138px;
  padding: 10px 8px 30px;
  overflow: hidden;
}

.sidebar-brand img {
  width: 132px;
  height: auto;
  display: block;
  object-fit: contain;
}

.sidebar-context {
  display: grid;
  gap: 8px;
  margin: 0 6px 24px;
  padding: 14px;
  background: rgba(255, 255, 255, 0.07);
  border: 1px solid rgba(255, 255, 255, 0.11);
  border-radius: 8px;
}

.sidebar-context label {
  display: grid;
  gap: 7px;
}

.sidebar-context span {
  color: #94A3B8;
  font-size: 10px;
  font-weight: 900;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.sidebar-select-wrap {
  position: relative;
  display: block;
}

.sidebar-select-wrap::after {
  position: absolute;
  right: 10px;
  top: 50%;
  width: 8px;
  height: 8px;
  content: "";
  border-right: 2px solid #CBD5E1;
  border-bottom: 2px solid #CBD5E1;
  pointer-events: none;
  transform: translateY(-65%) rotate(45deg);
}

.sidebar-context select {
  display: block;
  width: 100%;
  height: 40px;
  min-height: 40px;
  max-height: 40px;
  padding: 0 30px 0 10px;
  color: #FFFFFF;
  appearance: none;
  -webkit-appearance: none;
  background: #101827;
  border: 1px solid rgba(255, 255, 255, 0.16);
  border-radius: 8px;
  font-size: 12px;
  font-weight: 850;
  line-height: 40px;
}

.sidebar-nav {
  display: grid;
  grid-row: 3;
  align-content: start;
  gap: 14px;
  margin-top: 4px;
}

.sidebar-link {
  display: grid;
  grid-template-columns: 34px 1fr;
  gap: 10px;
  align-items: center;
  min-height: 42px;
  padding: 4px 10px;
  color: #CBD5E1;
  text-decoration: none;
  border-radius: 8px;
}

.sidebar-link:hover,
.sidebar-link.is-active {
  color: #FFFFFF;
  background: rgba(255, 255, 255, 0.1);
}

.sidebar-icon {
  display: grid;
  place-items: center;
  width: 30px;
  height: 30px;
  color: #FFFFFF;
  background: rgba(255, 255, 255, 0.12);
  border: 1px solid rgba(255, 255, 255, 0.14);
  border-radius: 8px;
  font-size: 12px;
  font-weight: 850;
}

.sidebar-link.is-active .sidebar-icon {
  background: var(--red);
  border-color: var(--red);
}

.sidebar-link-actions {
  margin-top: 8px;
  color: #FCE7F3;
  background: rgba(212, 68, 68, 0.12);
  border: 1px solid rgba(212, 68, 68, 0.3);
}

.sidebar-link-actions:hover,
.sidebar-link-actions.is-active {
  color: #FFFFFF;
  background: linear-gradient(135deg, rgba(212, 68, 68, 0.9), rgba(124, 58, 237, 0.78));
  border-color: transparent;
}

.sidebar-link-actions .sidebar-icon {
  background: rgba(212, 68, 68, 0.85);
  border-color: rgba(255, 255, 255, 0.12);
}

.sidebar-label {
  font-size: 13px;
  font-weight: 800;
}

.sidebar-logout {
  display: grid;
  grid-row: 4;
  align-self: end;
  gap: 8px;
  margin: 10px 6px 12px;
}

.sidebar-user {
  overflow: hidden;
  color: #94A3B8;
  font-size: 11px;
  font-weight: 750;
  line-height: 1.25;
  text-align: center;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.sidebar-logout button {
  width: 100%;
  min-height: 36px;
  color: #CBD5E1;
  background: rgba(255, 255, 255, 0.07);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 8px;
  cursor: pointer;
  font-size: 12px;
  font-weight: 800;
}

.sidebar-logout button:hover {
  color: #FFFFFF;
  background: rgba(212, 68, 68, 0.28);
  border-color: rgba(212, 68, 68, 0.4);
}

.app-frame {
  min-height: 100vh;
  margin-left: 184px;
}

.actions-hero {
  padding: 22px;
  color: #FFFFFF;
  background:
    linear-gradient(135deg, rgba(21, 27, 45, 0.95), rgba(76, 63, 179, 0.86)),
    #151B2D;
  border: 1px solid rgba(76, 63, 179, 0.24);
  border-radius: 8px;
  box-shadow: var(--shadow);
}

.actions-hero h2 {
  margin-bottom: 6px;
  font-size: 24px;
}

.actions-hero p {
  max-width: 720px;
  margin: 0;
  color: #DCE4F2;
  font-weight: 650;
}

.actions-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 14px;
}

.action-alert {
  padding: 12px 14px;
  color: #116149;
  background: #EAF8F2;
  border: 1px solid #BDEDDC;
  border-radius: 8px;
  font-size: 13px;
  font-weight: 800;
}

.action-alert-error {
  color: #8A2D2D;
  background: #FFF1F1;
  border-color: #F2C4C4;
}

.action-tile {
  display: grid;
  grid-template-columns: 48px 1fr;
  gap: 14px;
  min-height: 148px;
  padding: 18px;
  background: #FFFFFF;
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
  box-shadow: var(--shadow);
}

.action-tile-primary {
  border-color: rgba(212, 68, 68, 0.24);
  box-shadow: 0 18px 45px rgba(212, 68, 68, 0.12);
}

.action-tile-icon {
  display: grid;
  place-items: center;
  width: 44px;
  height: 44px;
  color: #FFFFFF;
  background: #D44444;
  border-radius: 8px;
  font-size: 11px;
  font-weight: 900;
}

.action-tile h2 {
  margin-bottom: 5px;
  font-size: 18px;
}

.action-tile p {
  margin: 0 0 12px;
  color: #64748B;
  font-weight: 650;
}

.action-tile form {
  margin: 0;
}

.action-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 34px;
  padding: 0 12px;
  color: #FFFFFF;
  background: #D44444;
  border: 1px solid #B93434;
  border-radius: 8px;
  font-weight: 900;
  text-decoration: none;
  cursor: pointer;
}

.action-button:hover {
  background: #B93434;
}

.action-button-secondary {
  color: #4C3FB3;
  background: #F8F7FF;
  border: 1px solid #DDD7FF;
}

.action-button-secondary:hover {
  background: #F1EFFF;
}

.dialer-shell {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 280px;
  gap: 14px;
  align-items: start;
}

.dialer-panel,
.dialer-side {
  background: #FFFFFF;
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
  box-shadow: var(--shadow);
}

.dialer-panel {
  display: grid;
  gap: 18px;
  padding: 22px;
}

.dialer-agent-row {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.dialer-agent-row div,
.dialer-side div {
  display: grid;
  gap: 4px;
  min-height: 68px;
  padding: 12px;
  background: #F8FAFC;
  border: 1px solid #E2E8F0;
  border-radius: 8px;
}

.dialer-agent-row span,
.dialer-side span,
.dialer-control span {
  color: #64748B;
  font-size: 11px;
  font-weight: 850;
  text-transform: uppercase;
}

.dialer-agent-row strong,
.dialer-side strong {
  overflow: hidden;
  color: #0F172A;
  font-size: 17px;
  font-weight: 900;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.dialer-control {
  display: grid;
  gap: 7px;
}

.dialer-control input,
.dialer-control select {
  width: 100%;
  min-height: 48px;
  padding: 10px 12px;
  background: #FFFFFF;
  border: 1px solid #CBD5E1;
  border-radius: 8px;
  color: #0F172A;
  font-size: 16px;
  font-weight: 750;
}

.dialer-number-control input {
  min-height: 72px;
  font-size: 30px;
  font-weight: 900;
}

.dialer-control input:focus,
.dialer-control select:focus {
  border-color: rgba(212, 68, 68, 0.65);
  box-shadow: 0 0 0 4px rgba(212, 68, 68, 0.12);
  outline: none;
}

.dialer-submit {
  min-height: 58px;
  color: #FFFFFF;
  background: #D44444;
  border: 1px solid #B93434;
  border-radius: 8px;
  cursor: pointer;
  font-size: 18px;
  font-weight: 950;
}

.dialer-submit:hover {
  background: #B93434;
}

.dialer-submit:disabled {
  cursor: not-allowed;
  opacity: 0.5;
}

.dialer-side {
  display: grid;
  gap: 10px;
  padding: 14px;
}

.dialer-alert-phone {
  display: inline-block;
  margin-left: 8px;
  color: #0F172A;
}

.demo-unavailable-card {
  display: grid;
  justify-items: start;
  gap: 10px;
  max-width: 680px;
  margin: 72px auto;
  padding: 28px;
  background: #FFFFFF;
  border: 1px solid var(--callindo-light-gray);
  border-radius: 8px;
  box-shadow: var(--shadow);
}

.demo-unavailable-card p {
  margin: 0 0 8px;
  color: #64748B;
  font-weight: 650;
}

.user-page-heading { display: flex; justify-content: space-between; gap: 24px; margin-bottom: 24px; }
.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0; }
.user-create-button { min-height: 44px; padding: 0 18px; gap: 8px; font-size: 14px; box-shadow: 0 8px 20px rgba(212, 68, 68, .2); }
.user-create-button span { font-size: 22px; line-height: 1; }
.user-directory { overflow: hidden; background: #fff; border: 1px solid #e2e8f0; border-radius: 12px; box-shadow: var(--card-shadow); }
.user-directory-toolbar { display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 20px 22px; border-bottom: 1px solid #e8edf3; }
.user-directory-toolbar h2 { margin: 0; font-size: 19px; }
.user-directory-toolbar p { margin: 3px 0 0; color: #7b8799; font-size: 13px; font-weight: 700; }
.user-search input { width: min(320px, 34vw); min-height: 40px; padding: 0 14px 0 38px; border: 1px solid #d9e0e9; border-radius: 8px; background: #f8fafc url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='none' stroke='%2394a3b8' stroke-width='2'%3E%3Ccircle cx='7' cy='7' r='5'/%3E%3Cpath d='m11 11 4 4'/%3E%3C/svg%3E") no-repeat 13px center; }
.user-table-wrap { overflow-x: auto; }
.user-table { width: 100%; border-collapse: collapse; text-align: left; }
.user-table th { padding: 11px 18px; color: #7b8799; background: #f8fafc; border-bottom: 1px solid #e8edf3; font-size: 11px; letter-spacing: .07em; text-transform: uppercase; }
.user-table td { padding: 16px 18px; border-bottom: 1px solid #edf1f5; color: #334155; font-size: 14px; }
.user-table tbody tr:last-child td { border-bottom: 0; }
.user-table tbody tr:hover { background: #fbfcfe; }
.user-identity { display: flex; align-items: center; gap: 12px; min-width: 220px; }
.user-identity > span:last-child { display: grid; gap: 2px; }
.user-identity small { color: #7b8799; font-size: 12px; }
.user-avatar { display: grid; flex: 0 0 38px; height: 38px; place-items: center; color: #4c3fb3; background: #efedff; border-radius: 10px; font-weight: 900; }
.role-badge, .status-badge { display: inline-flex; align-items: center; gap: 6px; padding: 5px 9px; border-radius: 999px; font-size: 11px; font-weight: 900; text-transform: capitalize; }
.role-badge { color: #4c3fb3; background: #efedff; }
.role-admin { color: #a52d2d; background: #fff0f0; }
.role-agent { color: #096b59; background: #e8f8f4; }
.role-external { color: #64748b; background: #f1f5f9; }
.status-badge.is-active { color: #08765f; background: #e9f8f3; }
.status-badge.is-disabled { color: #64748b; background: #f1f5f9; }
.status-badge span { width: 6px; height: 6px; background: currentColor; border-radius: 50%; }
.user-muted { color: #8793a5; }
.user-row-action { text-align: right; }
.user-edit-button { min-height: 34px; padding: 0 13px; color: #344054; background: #fff; border: 1px solid #d7dee8; border-radius: 7px; font-weight: 800; cursor: pointer; }
.user-edit-button:hover { color: #4c3fb3; border-color: #bcb5ee; background: #f8f7ff; }
.user-dialog { width: min(760px, calc(100vw - 32px)); max-height: min(820px, calc(100vh - 32px)); padding: 0; overflow: hidden; color: var(--ink); background: #fff; border: 0; border-radius: 14px; box-shadow: 0 28px 90px rgba(15, 23, 42, .28); }
.user-dialog::backdrop { background: rgba(15, 23, 42, .55); backdrop-filter: blur(3px); }
.user-dialog-form { display: flex; max-height: inherit; flex-direction: column; }
.user-dialog-header { display: flex; justify-content: space-between; gap: 20px; padding: 24px 26px 20px; border-bottom: 1px solid #e8edf3; }
.user-dialog-header h2 { margin: 2px 0 4px; font-size: 24px; }
.user-dialog-header p:last-child { margin: 0; color: #7b8799; }
.user-dialog-close { align-self: flex-start; width: 34px; height: 34px; color: #64748b; background: #f4f6f8; border: 0; border-radius: 8px; font-size: 24px; cursor: pointer; }
.user-dialog-body { display: grid; gap: 24px; padding: 24px 26px; overflow-y: auto; }
.user-form-section h3 { margin: 0 0 14px; font-size: 15px; }
.user-form-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.user-form-grid > label:not(.user-switch) { display: grid; gap: 6px; color: #344054; font-size: 13px; font-weight: 800; }
.user-form-grid input, .user-form-grid select { width: 100%; min-height: 42px; padding: 0 12px; border: 1px solid #d7dee8; border-radius: 8px; background: #fff; }
.user-form-grid small { color: #8a95a5; font-size: 11px; font-weight: 600; }
.user-switch { display: flex; align-items: flex-start; gap: 10px; padding: 11px 12px; background: #f8fafc; border: 1px solid #e4e9f0; border-radius: 8px; cursor: pointer; }
.user-switch input { width: 16px; min-height: 16px; margin-top: 2px; }
.user-switch span { display: grid; gap: 2px; }
.user-switch small { color: #8793a5; font-size: 11px; font-weight: 600; }
.user-all-access { margin-bottom: 12px; }
.user-call-centers { display: flex; flex-wrap: wrap; gap: 8px; padding: 13px; border: 1px solid #dfe5ed; border-radius: 8px; transition: opacity .15s; }
.user-call-centers legend { padding: 0 6px; color: #7b8799; font-size: 11px; font-weight: 800; }
.user-call-centers label { display: inline-flex; align-items: center; gap: 7px; padding: 7px 10px; background: #f8fafc; border-radius: 7px; font-size: 13px; font-weight: 750; }
.user-call-centers.is-disabled { opacity: .42; pointer-events: none; }
.user-dialog-footer { display: flex; justify-content: flex-end; gap: 10px; padding: 16px 26px; background: #f8fafc; border-top: 1px solid #e8edf3; }
@media (max-width: 760px) { .user-page-heading, .user-directory-toolbar { align-items: stretch; flex-direction: column; } .user-create-button, .user-search input { width: 100%; } .user-form-grid { grid-template-columns: 1fr; } .user-table th:nth-child(3), .user-table td:nth-child(3), .user-table th:nth-child(5), .user-table td:nth-child(5) { display: none; } }

.login-body {
  min-height: 100vh;
  background:
    radial-gradient(circle at 14% 12%, rgba(244, 114, 103, 0.16), transparent 30%),
    radial-gradient(circle at 88% 84%, rgba(37, 99, 235, 0.1), transparent 26%),
    #EEF2F7;
}

.login-shell {
  display: grid;
  min-height: 100vh;
  grid-template-rows: 1fr auto;
  place-items: center;
  gap: 22px;
  padding: clamp(20px, 4vw, 52px);
}

.login-experience {
  display: grid;
  grid-template-columns: minmax(0, 1.08fr) minmax(390px, 0.92fr);
  width: min(1120px, 100%);
  min-height: 650px;
  overflow: hidden;
  background: #FFFFFF;
  border: 1px solid rgba(208, 215, 225, 0.9);
  border-radius: 24px;
  box-shadow: 0 30px 90px rgba(15, 23, 42, 0.18);
}

.login-showcase {
  position: relative;
  display: grid;
  grid-template-rows: auto 1fr auto auto;
  gap: 34px;
  padding: clamp(36px, 5vw, 68px);
  overflow: hidden;
  color: #FFFFFF;
  background:
    radial-gradient(circle at 90% 15%, rgba(244, 114, 103, 0.4), transparent 29%),
    radial-gradient(circle at 4% 92%, rgba(82, 99, 190, 0.42), transparent 28%),
    linear-gradient(145deg, #111827, #1D2842 60%, #71323E);
}

.login-showcase::before,
.login-showcase::after {
  position: absolute;
  content: "";
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 50%;
}

.login-showcase::before {
  top: -140px;
  right: -120px;
  width: 390px;
  height: 390px;
}

.login-showcase::after {
  right: -210px;
  bottom: -260px;
  width: 540px;
  height: 540px;
}

.login-showcase-brand,
.login-showcase-copy,
.login-module-list,
.login-showcase-footnote {
  position: relative;
  z-index: 1;
}

.login-showcase-brand {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  align-items: center;
}

.login-showcase-brand img {
  width: 154px;
  height: auto;
}

.login-showcase-brand > span {
  color: #FDA4AF;
  font-size: 25px;
  font-weight: 950;
  letter-spacing: -0.06em;
}

.login-showcase-copy {
  align-self: center;
}

.login-kicker {
  margin: 0 0 12px;
  color: #FDA4AF;
  font-size: 11px;
  font-weight: 900;
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

.login-showcase-copy h1 {
  max-width: 610px;
  margin: 0 0 18px;
  font-size: clamp(38px, 4.1vw, 58px);
  line-height: 1.03;
  letter-spacing: -0.05em;
}

.login-showcase-copy > p:last-child {
  max-width: 560px;
  margin: 0;
  color: #CBD5E1;
  font-size: 16px;
  font-weight: 600;
}

.login-module-list {
  display: flex;
  flex-wrap: wrap;
  gap: 9px;
}

.login-module-list > span {
  display: inline-flex;
  gap: 7px;
  align-items: center;
  min-height: 34px;
  padding: 5px 10px 5px 6px;
  color: #E2E8F0;
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
}

.login-module-list b {
  display: grid;
  place-items: center;
  min-width: 24px;
  height: 24px;
  padding: 0 4px;
  color: #FFFFFF;
  background: rgba(244, 114, 103, 0.8);
  border-radius: 50%;
  font-size: 8px;
}

.login-showcase-footnote {
  display: flex;
  gap: 9px;
  align-items: center;
  margin: 0;
  color: #94A3B8;
  font-size: 11px;
  font-weight: 800;
}

.login-showcase-footnote span {
  width: 8px;
  height: 8px;
  background: #4ADE80;
  border-radius: 50%;
  box-shadow: 0 0 0 5px rgba(74, 222, 128, 0.12);
}

.login-panel {
  display: grid;
  align-content: center;
  padding: clamp(38px, 5vw, 72px);
  background: rgba(255, 255, 255, 0.98);
}

.login-panel-brand {
  display: flex;
  gap: 13px;
  align-items: center;
  margin-bottom: 48px;
}

.login-panel-brand img {
  width: 54px;
  height: 54px;
  object-fit: contain;
}

.login-panel-brand div {
  display: grid;
  gap: 1px;
}

.login-panel-brand strong {
  color: #172033;
  font-size: 18px;
  font-weight: 900;
}

.login-panel-brand span {
  color: #98A2B3;
  font-size: 10px;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.login-heading {
  display: grid;
  gap: 6px;
  margin-bottom: 28px;
}

.login-heading h2 {
  margin: 0;
  color: #0F172A;
  font-size: 36px;
  line-height: 1.1;
  letter-spacing: -0.03em;
}

.login-heading p {
  margin: 0;
  color: #64748B;
  font-weight: 650;
}

.login-error {
  margin-bottom: 18px;
  padding: 12px 14px;
  color: #991B1B;
  background: #FEF2F2;
  border: 1px solid #FECACA;
  border-radius: 10px;
  font-weight: 750;
}

.login-form {
  display: grid;
  gap: 17px;
}

.login-form label {
  display: grid;
  gap: 7px;
}

.login-form label > span {
  color: #475569;
  font-size: 12px;
  font-weight: 850;
  text-transform: uppercase;
}

.login-form input[type="email"],
.login-form input[type="password"],
.login-form .login-pin-input {
  width: 100%;
  min-height: 50px;
  padding: 11px 14px;
  color: #0F172A;
  background: #F8FAFC;
  border: 1px solid #D8DEE8;
  border-radius: 10px;
  transition: background 150ms ease, border-color 150ms ease, box-shadow 150ms ease;
}

.login-form input::placeholder {
  color: #A2AABA;
}

.login-form input:focus {
  border-color: rgba(212, 68, 68, 0.65);
  background: #FFFFFF;
  box-shadow: 0 0 0 4px rgba(212, 68, 68, 0.12);
  outline: none;
}

.login-form .login-pin-input {
  font-size: 28px;
  font-weight: 900;
  letter-spacing: 0.45em;
  text-align: center;
}

.remember-row {
  display: flex !important;
  grid-template-columns: none;
  align-items: center;
  gap: 10px !important;
}

.remember-row input {
  width: 16px;
  height: 16px;
  accent-color: var(--callindo-red-primary);
}

.remember-row span {
  color: #334155 !important;
  font-size: 13px !important;
  text-transform: none !important;
}

.login-button {
  display: flex;
  justify-content: space-between;
  gap: 14px;
  align-items: center;
  min-height: 52px;
  padding: 0 17px;
  color: #FFFFFF;
  background: linear-gradient(135deg, #D44444, #B83248);
  border: 0;
  border-radius: 10px;
  box-shadow: 0 12px 28px rgba(212, 68, 68, 0.22);
  cursor: pointer;
  font-weight: 900;
  transition: transform 150ms ease, box-shadow 150ms ease;
}

.login-button:hover {
  transform: translateY(-1px);
  box-shadow: 0 15px 34px rgba(212, 68, 68, 0.3);
}

.login-button span {
  font-size: 19px;
}

.login-trust-row {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  margin-top: 27px;
  padding-top: 20px;
  color: #98A2B3;
  border-top: 1px solid #EAECF0;
  font-size: 10px;
  font-weight: 800;
  text-transform: uppercase;
}

.login-trust-row span {
  display: inline-flex;
  gap: 7px;
  align-items: center;
}

.login-trust-row i {
  width: 7px;
  height: 7px;
  background: #22C55E;
  border-radius: 50%;
}

.login-security-note {
  margin: 25px 0 0;
  color: #98A2B3;
  font-size: 11px;
  font-weight: 650;
  text-align: center;
}

.login-footer {
  color: #7C8798;
  font-size: 11px;
  font-weight: 750;
  text-align: center;
}

@media (max-width: 860px) {
  .login-shell {
    padding: 18px;
  }

  .login-experience {
    grid-template-columns: 1fr;
    width: min(560px, 100%);
  }

  .login-showcase {
    grid-template-rows: auto auto auto;
    gap: 18px;
    padding: 30px;
  }

  .login-showcase-copy h1 {
    max-width: 500px;
    font-size: 35px;
  }

  .login-showcase-copy > p:last-child,
  .login-showcase-footnote {
    display: none;
  }

  .login-panel {
    padding: 36px 30px;
  }

  .login-panel-brand {
    margin-bottom: 30px;
  }
}

@media (max-width: 520px) {
  .login-shell {
    display: block;
    padding: 0;
    background: #FFFFFF;
  }

  .login-experience {
    min-height: 100vh;
    border: 0;
    border-radius: 0;
    box-shadow: none;
  }

  .login-showcase {
    padding: 24px 22px 27px;
  }

  .login-showcase-brand img {
    width: 128px;
  }

  .login-showcase-copy h1 {
    margin-bottom: 0;
    font-size: 30px;
  }

  .login-module-list {
    display: none;
  }

  .login-panel {
    padding: 32px 22px 40px;
  }

  .login-panel-brand {
    display: none;
  }

  .login-heading h2 {
    font-size: 31px;
  }

  .login-footer {
    display: none;
  }
}

.app-header {
  gap: 10px;
  padding: 14px 28px 12px;
  background: rgba(255, 255, 255, 0.9);
  border-bottom-color: rgba(226, 232, 240, 0.9);
}

.header-main {
  display: flex;
  justify-content: space-between;
  gap: 20px;
  align-items: center;
}

.header-main > .brand-lockup {
  gap: 24px;
  margin-left: 28px;
}

.brand-logo {
  width: 118px;
  max-height: 58px;
  object-fit: contain;
}

.product-name {
  display: flex;
  gap: 10px;
  align-items: center;
  color: var(--ink);
  font-size: 22px;
}

.ai-powered-badge,
.live-pill {
  display: inline-flex;
  gap: 6px;
  align-items: center;
  padding: 4px 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 850;
}

.ai-powered-badge {
  color: #4C3FB3;
  background: #F0EDFF;
  border: 1px solid #DDD6FE;
}

.header-telemetry {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 10px 14px;
  color: var(--muted);
  font-size: 12px;
  font-weight: 750;
}

.header-telemetry strong {
  color: var(--ink);
}

.live-pill {
  color: #166534;
  background: #E9F9EF;
}

.live-dot {
  position: relative;
  width: 8px;
  height: 8px;
  background: #22C55E;
  border-radius: 50%;
}

.live-dot::after {
  position: absolute;
  inset: -5px;
  content: "";
  border-radius: inherit;
  background: rgba(34, 197, 94, 0.24);
  animation: live-pulse 1.8s ease-out infinite;
}

@keyframes live-pulse {
  from {
    opacity: 0.9;
    transform: scale(0.4);
  }
  to {
    opacity: 0;
    transform: scale(1.6);
  }
}

.compact-filter-bar {
  position: relative;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.toolbar-control {
  display: flex;
  align-items: center;
  gap: 8px;
  min-height: 40px;
  padding: 5px 8px 5px 12px;
  background: #FFFFFF;
  border: 1px solid var(--line);
  border-radius: 8px;
}

.toolbar-control span {
  color: var(--muted);
  font-size: 11px;
  font-weight: 850;
  text-transform: uppercase;
}

.toolbar-control select {
  min-height: 28px;
  padding: 2px 26px 2px 2px;
  background: transparent;
  border: 0;
  box-shadow: none;
  font-weight: 800;
}

.filter-control-primary {
  border-color: rgba(212, 68, 68, 0.24);
  box-shadow: 0 0 0 3px rgba(212, 68, 68, 0.06);
}

.toolbar-control.is-secondary {
  display: none;
}

.compact-filter-bar.show-secondary .toolbar-control.is-secondary {
  display: flex;
}

.filter-drawer-button {
  min-height: 40px;
  padding: 0 13px;
  color: var(--ink);
  background: #FFFFFF;
  border: 1px solid var(--line);
  border-radius: 8px;
  font-weight: 850;
  cursor: pointer;
}

.reset-link {
  padding: 9px 4px;
}

.page-shell {
  max-width: 1480px;
  padding: 28px 30px 38px;
}

.page-heading-compact {
  align-items: center;
  margin-bottom: 12px;
}

.panel,
.kpi-card,
.call-metric-card {
  background: var(--surface-raised);
  border-color: rgba(226, 232, 240, 0.95);
  box-shadow: var(--card-shadow);
}

.panel {
  padding: 22px;
}

.panel-wide,
.dashboard-grid,
.call-metric-strip {
  margin-bottom: 22px;
}

.dashboard-grid {
  gap: 18px;
}

.kpi-strip,
.call-metric-strip {
  gap: 14px;
}

.kpi-card {
  display: grid;
  gap: 10px;
  min-height: 160px;
  padding: 20px;
  overflow: hidden;
}

.kpi-card-top {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  align-items: center;
}

.kpi-value {
  margin: 0;
  font-size: 34px;
}

.kpi-sparkline {
  width: 100%;
  height: 42px;
  color: var(--teal);
  background: linear-gradient(180deg, rgba(14, 165, 163, 0.1), rgba(14, 165, 163, 0));
  border-radius: 8px;
}

.kpi-card-score .kpi-sparkline {
  color: var(--red);
}

.kpi-card-csat .kpi-sparkline {
  color: var(--violet);
}

.kpi-context {
  color: var(--muted);
  font-size: 12px;
  font-weight: 750;
}

.sentiment-stack {
  display: flex;
  height: 12px;
  overflow: hidden;
  background: #EEF2F7;
  border-radius: 999px;
}

.sentiment-stack span {
  display: block;
}

.sentiment-positive {
  background: var(--green);
}

.sentiment-neutral {
  background: #A3AAB8;
}

.sentiment-negative {
  background: var(--red);
}

.ai-insights-panel {
  padding: 22px;
  background:
    linear-gradient(135deg, rgba(236, 245, 255, 0.95), rgba(240, 237, 255, 0.94)),
    #FFFFFF;
  border: 1px solid #D9E7FF;
  border-radius: 8px;
  box-shadow: var(--card-shadow);
}

.ghost-button {
  min-height: 34px;
  padding: 0 12px;
  color: #4C3FB3;
  background: rgba(255, 255, 255, 0.65);
  border: 1px solid rgba(109, 91, 208, 0.22);
  border-radius: 8px;
  font-weight: 850;
  cursor: pointer;
}

.ai-insight-list {
  display: grid;
  gap: 12px;
}

.ai-insight {
  display: grid;
  grid-template-columns: 36px minmax(0, 1fr);
  gap: 12px;
  padding: 14px 0;
  border-top: 1px solid rgba(109, 91, 208, 0.16);
}

.ai-insight:first-child {
  border-top: 0;
}

.ai-insight-icon {
  display: grid;
  place-items: center;
  width: 32px;
  height: 32px;
  color: #FFFFFF;
  background: var(--violet);
  border-radius: 8px;
  font-size: 11px;
  font-weight: 900;
}

.ai-insight-warning .ai-insight-icon,
.ai-insight-critical .ai-insight-icon {
  background: var(--amber);
}

.ai-insight-positive .ai-insight-icon {
  background: var(--green);
}

.ai-insight h3 {
  margin: 0 0 3px;
  font-size: 15px;
}

.ai-insight p {
  margin: 0 0 6px;
  color: #334155;
}

.action-link {
  color: #4C3FB3;
  font-weight: 850;
  text-decoration: none;
}

.chart-toggle-row {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
  margin-top: 10px;
}

.toggle-chip,
.tab-button {
  min-height: 30px;
  padding: 0 10px;
  color: var(--muted);
  background: #FFFFFF;
  border: 1px solid var(--line);
  border-radius: 8px;
  font-size: 12px;
  font-weight: 850;
  cursor: pointer;
  text-decoration: none;
}

.toggle-chip.is-active,
.tab-button.is-active {
  color: var(--red);
  background: var(--soft-red);
  border-color: rgba(212, 68, 68, 0.28);
}

.comparison-toggle {
  display: inline-flex;
  gap: 8px;
  align-items: center;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
}

.tabs {
  display: grid;
  gap: 14px;
}

.tab-list {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.tab-panel {
  display: none;
}

.tab-panel.is-active {
  display: block;
}

.settings-tabs {
  gap: 22px;
}

.settings-tab-list {
  padding-bottom: 14px;
  border-bottom: 1px solid var(--callindo-light-gray);
}

.settings-tab-list .tab-button {
  min-height: 40px;
  padding: 0 16px;
  font-size: 13px;
}

.settings-section-heading {
  display: flex;
  justify-content: space-between;
  gap: 20px;
  margin-bottom: 18px;
}

.settings-section-heading h2,
.settings-section-heading p {
  margin-top: 0;
}

.settings-create-form,
.settings-item-row,
.settings-profile-form {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) auto;
  gap: 12px;
  align-items: end;
}

.settings-profile-form {
  grid-template-columns: minmax(140px, 0.7fr) minmax(180px, 1fr) minmax(240px, 1.4fr) auto;
}

.settings-create-form {
  margin-bottom: 18px;
  padding: 16px;
  background: var(--callindo-off-white);
  border: 1px solid var(--callindo-light-gray);
  border-radius: 12px;
}

.settings-item-list,
.settings-definition-list {
  display: grid;
  gap: 10px;
}

.settings-item-row {
  padding: 14px 0;
  border-top: 1px solid var(--callindo-light-gray);
}

.settings-editor {
  overflow: hidden;
  border: 1px solid var(--callindo-light-gray);
  border-radius: 12px;
  background: #FFFFFF;
}

.settings-editor-new {
  margin-bottom: 14px;
  background: var(--callindo-off-white);
}

.settings-editor > summary {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: center;
  padding: 15px 18px;
  font-weight: 850;
  cursor: pointer;
  list-style: none;
}

.settings-editor > summary::-webkit-details-marker {
  display: none;
}

.settings-editor[open] > summary {
  border-bottom: 1px solid var(--callindo-light-gray);
}

.settings-editor > form {
  display: grid;
  gap: 14px;
  padding: 18px;
}

.settings-instructions-field textarea {
  width: 100%;
  min-height: 260px;
  padding: 12px;
  resize: vertical;
  border: 1px solid var(--callindo-light-gray);
  border-radius: 9px;
  font: inherit;
  line-height: 1.45;
}

.settings-form-footer {
  display: flex;
  justify-content: space-between;
  gap: 14px;
  align-items: center;
}

@media (max-width: 900px) {
  .settings-profile-form,
  .settings-create-form,
  .settings-item-row {
    grid-template-columns: 1fr;
  }

  .settings-profile-form .icon-button,
  .settings-create-form .icon-button,
  .settings-item-row .icon-button {
    width: 100%;
  }
}

.explorer-panel {
  display: grid;
  gap: 18px;
}

.quick-filter-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.quick-filter-chip {
  display: inline-flex;
  gap: 8px;
  align-items: center;
  min-height: 36px;
  padding: 0 12px;
  color: var(--ink);
  background: #FFFFFF;
  border: 1px solid var(--line);
  border-radius: 999px;
  font-size: 12px;
  font-weight: 850;
  cursor: pointer;
}

.quick-filter-chip input {
  position: absolute;
  opacity: 0;
  pointer-events: none;
}

.quick-filter-chip strong {
  color: var(--red);
  font-variant-numeric: tabular-nums;
}

.quick-filter-chip.is-active {
  color: #FFFFFF;
  background: #151B2D;
  border-color: #151B2D;
}

.quick-filter-chip.is-active strong {
  color: #FFFFFF;
}

.explorer-toolbar {
  display: grid;
  grid-template-columns: minmax(260px, 1fr) 180px auto;
  gap: 10px;
  align-items: end;
}

.search-control,
.sort-control {
  display: grid;
  gap: 5px;
}

.search-control span,
.sort-control span {
  color: var(--muted);
  font-size: 11px;
  font-weight: 850;
  text-transform: uppercase;
}

.search-control input,
.sort-control select {
  min-height: 38px;
  padding: 7px 10px;
  background: #FFFFFF;
  border: 1px solid var(--line);
  border-radius: 8px;
}

.calls-table tbody tr {
  cursor: pointer;
}

.calls-table tbody tr:hover {
  background: #F8FAFC;
}

.calls-table tr.is-muted {
  color: #7A8494;
  background: #FAFBFD;
}

.topic-cell {
  max-width: 360px;
  overflow: hidden;
  text-overflow: ellipsis;
}

.type-badge {
  display: inline-flex;
  padding: 4px 7px;
  background: #EEF2F7;
  border-radius: 7px;
  font-size: 11px;
  font-weight: 850;
}

.score-dot {
  display: inline-block;
  width: 9px;
  height: 9px;
  margin-right: 6px;
  border-radius: 50%;
}

.score-dot.score-high {
  background: var(--green);
}

.score-dot.score-mid {
  background: var(--amber);
}

.score-dot.score-low {
  background: var(--red);
}

.score-number,
.score-empty {
  font-weight: 850;
  font-variant-numeric: tabular-nums;
}

.sentiment-mark {
  display: grid;
  place-items: center;
  width: 24px;
  height: 24px;
  border-radius: 50%;
  font-weight: 900;
}

.sentiment-mark.sentiment-positive {
  color: #166534;
  background: #DCFCE7;
}

.sentiment-mark.sentiment-neutral,
.sentiment-mark.sentiment- {
  color: #475467;
  background: #EEF2F7;
}

.sentiment-mark.sentiment-negative {
  color: #991B1B;
  background: #FEE2E2;
}

.pagination-row {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: center;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
}

.refresh-form {
  margin: 0;
}

.refresh-button {
  grid-auto-flow: column;
  gap: 8px;
  padding: 0 12px;
}

.spinner {
  display: none;
  width: 14px;
  height: 14px;
  border: 2px solid rgba(15, 23, 42, 0.2);
  border-top-color: var(--red);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
}

.refresh-button.is-loading .spinner {
  display: inline-block;
}

@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}

.call-monitoring-controls {
  padding: 16px;
}

.monitoring-filter-bar {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 10px;
  align-items: end;
}

.search-control input[type="date"] {
  min-width: 0;
}

.monitoring-filter-actions {
  display: flex;
  gap: 10px;
  align-items: center;
  min-height: 38px;
}

.table-subtext {
  display: block;
  margin-top: 2px;
  color: var(--muted);
  font-size: 11px;
  font-weight: 750;
}

.table-sort-link {
  color: inherit;
  text-decoration: none;
}

.table-sort-link:hover {
  color: var(--red);
}

.disposition-answered {
  color: #166534;
  background: #DCFCE7;
}

.disposition-no-answer,
.disposition-failed,
.disposition-busy {
  color: #991B1B;
  background: #FEE2E2;
}

.pager-button {
  display: inline-flex;
  align-items: center;
  min-height: 34px;
  padding: 0 12px;
  color: var(--ink);
  background: #FFFFFF;
  border: 1px solid var(--line);
  border-radius: 8px;
  text-decoration: none;
}

.pager-button.is-disabled {
  opacity: 0.45;
  pointer-events: none;
}

.call-hero {
  position: sticky;
  top: 106px;
  z-index: 10;
}

@media (max-width: 1180px) {
  .header-main {
    display: grid;
  }

  .header-main > .brand-lockup {
    margin-left: 0;
  }

  .header-telemetry {
    justify-content: flex-start;
  }

}

@media (max-width: 820px) {
  .app-frame {
    margin-left: 0;
  }

  .app-sidebar {
    position: sticky;
    top: 0;
    width: 100%;
    height: auto;
    grid-template-columns: auto 1fr auto;
    grid-template-rows: auto;
    padding: 8px;
  }

  .sidebar-brand {
    min-height: auto;
    padding: 0 8px;
  }

  .sidebar-nav {
    grid-row: auto;
    grid-auto-flow: column;
    justify-content: center;
  }

  .sidebar-logout {
    grid-row: auto;
  }

  .sidebar-label {
    display: none;
  }

  .app-header {
    position: sticky;
    top: 58px;
    padding: 12px 16px;
  }

  .page-shell {
    padding: 20px 16px 28px;
  }

  .explorer-toolbar {
    grid-template-columns: 1fr;
  }

  .monitoring-filter-bar {
    grid-template-columns: 1fr;
  }

  .kpi-strip,
  .call-metric-strip,
  .actions-grid,
  .dashboard-grid,
  .dialer-shell,
  .dialer-agent-row {
    grid-template-columns: 1fr;
  }

  .panel-heading-row,
  .page-heading-compact,
  .pagination-row {
    display: grid;
    justify-content: stretch;
  }
}

@media print {
  .app-sidebar,
  .filter-bar,
  .export-actions,
  .app-footer,
  .sidebar-logout {
    display: none;
  }

  .app-frame {
    margin-left: 0;
  }

  .app-header {
    position: static;
    display: block;
  }

  .header-main {
    display: flex;
  }

  .page-shell {
    max-width: none;
    padding: 14px;
  }

  .ai-insights-panel,
  .panel,
  .kpi-card {
    box-shadow: none;
    break-inside: avoid;
  }
}

@media (min-width: 821px) {
  .app-sidebar .sidebar-brand {
    min-height: 112px;
    padding-bottom: 22px;
  }

  .app-sidebar .sidebar-nav {
    gap: 4px;
    overflow-y: auto;
  }
}

@media (max-width: 820px) {
  .app-sidebar .sidebar-nav {
    display: flex;
    justify-content: flex-start;
    overflow-x: auto;
    overflow-y: hidden;
  }

  .app-sidebar .sidebar-section-label,
  .app-sidebar .sidebar-sub-link {
    display: none;
  }
}